Soft Skills

Care MattersSoft skills are a central component in business to ensure employees are effective within their role and most particularly in meeting organisable needs, and most particularly delivering exceptional customer care. Service providers today understand the strong connection between their employee’s soft skill competencies and successful service user relationships.

Care Matters concentrates on key soft skills that are crucial to the social care sector.

Topics:

  • Communication
  • Team work
  • Motivating
  • Stress management
  • Time management
  • Delegating and appraising
  • Supervision and mentorship
  • Presentation skills
  • Minute taking
  • Foundation management skills
  • The concept of a learning organisation and how to make it happen

A personal training programme is linked to organisational requirements and service knowledge gaps. Workshops are full or half day.

 

Contact

Care Matters
Jennifer Peare
2 Glen Dale, The Park
Cabinteely, Dublin 18
Ireland

Tel: 00353 85 7105456

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